Research Made Easy: The Critical Data You Need for Communications Success

7 modules


Rhonda Rathje

31 Dec 2017

$0 - 349



Facilitated by Rhonda Rathje, APR and Cara Jurkowski

Research & analysis for internal communications transforms theory to practice to results for participants in this hands-on workshop.  Participants will learn DIY (Do-It-Yourself) research methodologies, focusing on models tailored to demographics, resources and desired outcomes. They will learn to differentiate quantitative and qualitative measurement techniques and the advantages and pitfalls of each.

Participants will learn the best ways to use research as a tool for change, presenting results to leadership in the most effective way possible. The workshop will also showcase case studies of how some internal communications groups use research to measure their communications. 

 Finally, participants will be asked to share an on-the-job example for study and practice. These examples will be shared and discussed throughout the course, with the goal of each participant leaving with a fully-developed and ready-for-deployment research and analysis plan.

 Bottom line, participants will learn how research & analysis can help drive their communications strategy. 

Rhonda Rathje is a seasoned communications professional with 35+ years of proven, practical experience. Rathje’s professional history includes her work at Verizon, American Airlines and Walmart where she led numerous high-profile communication initiatives form corporate reorganizations to community events. Her capabilities include strategic communications planning, employee engagement, community relations and strategic counsel. Rathje has designed and implemented award-winning employee communications programs that generated bottom line results. She has led teams to solve business problems – helping organizations connect and engage employees to the business with communications. Both a strategist and tactician, Rathje earned a B.A. in Journalism from Iowa State University and an M.A. in Interdisciplinary Studies from the University of Texas at Dallas.

Cara Jurkowski is a failed stand-up comedian and successful communications professional. As the owner of Stand Up Communications, she uses lessons from the world of stand-up comedy to help communicators of every ilk become funny-bone tickling, emotion-arousing, storytelling superstars of the business world.

When she’s not busy using her powers to help communicators rule the world, you’ll find Cara changing the system from the inside. For nearly two decades, she’s worked with Fortune 500 companies using the power of communication to create cultures where employees laugh, learn, debate, inspire, improve, innovate and ignite; contributing their talent with passion and reckless abandon.


After this course, you will be able to:

  • Recognize the role that various kinds of assessment play in research, planning and measurement; and how, when and why to deploy research
  • Understand why research & analysis matters to Internal communications, as well as your business; also learn why research is the foundation in driving your communications strategy
  • Understand the different ways in which you can utilize research to measure communication within your organization.
  • Take advantage of technology to craft surveys, conduct focus groups and gather additional information that speaks to your goal; understand basic survey and focus group structures and tools
  • Structure questions to maximize the accuracy of the information given; create focus groups that give excellent insights with little extraneous chatter.
  • Compile your data and report results using graphics; and convey it to leadership in such a way that you gain support for your initiatives and solidify your place as a trusted consultant and advisor.


By completing/passing this course, you will attain the certificate IABC Academy

Learning Credits

Completing this On-Demand Workshop
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Measurement Matters: If it’s Worth Communicating, it’s Worth Measuring
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Meet Your Measure: Selecting the Right Tools For the Job
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Keeping Score: The Do’s and Don’ts of Measurement
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Measuring for Success: How to Package Your Information and Present to Lead
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Course Resource Page
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Course Evaluation Survey
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A request for refund is available prior to the first session. An 80 percent refund of your paid registration is available before the first session event link is emailed.

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Substitutions may be made at any time, with written confirmation from the person registered. Non-member substitutes must pay the balance of a non-member registration if replacing a member.

In the event that the conference is postponed due to natural disaster or other cause beyond IABC's control, we will make every effort to reschedule. Any registration payments made will automatically be applied to the rescheduled event. If you choose not to attend the rescheduled conference, IABC will provide a full refund upon written request from the registrant.

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