Delivering communication value: How to lead within complex environments

5 modules


IABC Academy Instructor N/A

$0 - 349


Presented by Sandra Pakosh, ABC

In this course, attendees will gain a sense of how to move from output management to outcomes leadership based on common workplace scenarios. Strategic management requires that leaders at all levels—managers, individual contributors, contractors and partners—create mindsets and behaviors to help transform an organization from a current state to a new one with the vision that sets the way to deliver real value to internal teams, customers and key stakeholders.

As an accredited business communicator (ABC), workshop leader and consultant, Sandra Pakosh is known for engaging teams and stakeholders in organizational strategies. She built brands for leading global technology and growth-stage companies before transitioning to work with issue-based and social change nonprofit organizations. Sandra is also a recipient of IABC/Toronto OVATION Awards.


After this course, you will be able to:

  • Interpret internal styles and external forces shaping transformation and be part of it
  • Prepare, shape and steer your team and organization towards the vision through effective communication
  • Develop and use a communication roadmap to guide and deliver strategic intent


By completing/passing this course, you will attain the certificate IABC Academy

Learning Credits

What makes an environment complex? - Module 1
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How to lead with purpose, and it starts with “why” - Module 2
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Ways to impress even the most demanding boardroom or executive - Module 3
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3 must-have tools every business communicator should access to guide and deliver strategic intent - Module 4
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Course Evaluation Survey
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A great overview, good stories to drive the topic home and rounded out with tactical tools that communication professionals can use to make it happen in their role

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Registration Fees:
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Confirmation of Registration:
You will receive confirmation of your registration by email. You will receive invoices only upon written request to Invoices will be sent to you by e-mail. You will not be registered until payment is received in full.

A request for refund is available prior to the first session. An 80 percent refund of your paid registration is available before the first session event link is emailed.

Refunds will not be granted after the event link is sent. No exceptions will be made. All cancellations requests must be made in writing to IABC by email to

No refunds will be granted for cancellations received for no-shows.

Credit card payments must be refunded to the card originally used to pay the registration fee. All refunds will be made after the conclusion of the event.

Substitutions may be made at any time, with written confirmation from the person registered. Non-member substitutes must pay the balance of a non-member registration if replacing a member.

In the event that the conference is postponed due to natural disaster or other cause beyond IABC's control, we will make every effort to reschedule. Any registration payments made will automatically be applied to the rescheduled event. If you choose not to attend the rescheduled conference, IABC will provide a full refund upon written request from the registrant.

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