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  Your Instructor: Peggy O'Keefe Writing with Purpose:  Communicating to Solve Business Problems Being able to write effectively is one of the most valuable communication skills in the global workplace. And if you’re a communication professional, it’s even more critical to master that skill. Much of our communication with customers and co-workers takes place in emails, text messages, instant messaging and social media posts. To be seen as competent and professional, you must be able to write clearly and accurately to convey the right message. If you haven’t demonstrated a proven ability to write effectively throughout your career, you might find yourself being overlooked for promotional opportunities. In this four-hour course, you will learn the fundamentals of business writing, including how to identify stakeholders and determine the appropriate channels of communication. You will decide what tone is needed and how information should be shared internally and externally in organizational scenarios. You’ll also have opportunities to practice writing for a specific business purposes within the context of an engaging case study. Peggy O’Keefe is a Business Communications Professional, with experience as a corporate executive, educator, and consultant in strategic media communications and technology. Corporate experience includes corporate communications executive positions in Bankers Trust and The First Boston Corporation; and as a Vice President of Multimedia Communication in the Global Technology divisions of JP Morgan, and Goldman Sachs.  Early training as an educator inspired a human focus to her executive roles, emphasizing staff development, mentoring, and coaching.  In addition to global media technology management, her corporate work included recruitment, diversity management, and piloting flexible work arrangements. As an educator she focuses on university, executive, and professional/workforce development programs.  She teaches a variety of undergraduate and graduate level Marketing, Business Cross-cultural and Communication, Career Development, and Leadership and Human Capital Management courses at New York University, and Baruch College. Professional interests include cross-cultural communication and diversity management, particularly in intergenerational workplace relations. Her experience, expertise, and insights on these topics have been shared as a speaker and panelist at professional conferences. Read More

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